Product Owner, Certified ScrumMaster®, and Agile/lean practitioner with 7 years’ experience in all facets of the SDLC. Highly technical with great soft skills, comfortable leading workshops for C-level executives or doing full-stack web application development. Skilled in all Scrum roles, lean, Ruby on Rails, HTML/JS, MySQL.


CognosanteSept 2013 - Present

Process Improvement ManagerFeb 2016 - Present

  • Promoted to technical management role in charge of driving process improvement initiatives company-wide
  • Develop and lead company-wide, team-based continuous improvement workshops, stressing A3/PDCA cycle
  • Train managers and employees on root cause analysis, process improvement, lean, Agile, Scrum
  • Document, benchmark, analyze, improve, and control Scrum and operational processes
  • Serve in Six Sigma Black Belt role, facilitating and training on DFSS/DMAIC process redesign efforts

Product OwnerJune 2015-Present

  • Served as Product Owner for largest implementation of primary CRM product,
  • Worked closely with customers and developers to design features that delivered most value for our customer
  • Owned the product vision, created product road maps and release plans, curated product backlog and user stories,
  • conducted bi-weekly product demos, and protected team from distractions
  • Effectively managed stakeholder expectations, communicated development status, trained stakeholders on incremental
  • development processes, and reinforced Agile principles
  • Managed bi-weekly sprints in Agile development environment using TargetProcess


  • Certified ScrumMaster® for Affordable Care Act error resolution project,
  • Facilitate Scrum ceremonies (daily stand-ups, sprint planning, retrospectives) and other meetings
  • Drive continuous improvement via retrospectives and kaizen, increasing velocity 300% over three sprints
  • Implement kanban processes when applicable to reduce cycle time by 50% and increase velocity by 25%
  • Serve as certified appraisal team member for successful CMMI-Dev Level 3 certification


  • Developed JavaScript timeline component to provide visual overview of CRM case history in MS Dynamics
  • Tailored SugarCRM instance using existing plug-ins, as well as custom PHP and JavaScript
  • Integrated Slack, GitHub, and TargetProcess to create automated handoffs in development process
  • Installed Github Enterprise, gained company-wide adoption, and implemented git-specific CM processes
  • Developed efficient case association algorithms and created ETL scripts for MySQL database
  • Documented requirements, designed and developed solutions, managed testing efforts, and trained end users

Mitsubishi Hitachi Power Systems America

Ruby on Rails developerMay 2014 - Present

  • Create, two calculation-intensive web applications
  • Acquire 50+ enterprise customers in soft launch while eliminating all manual processing
  • Design and develop applications using Bootstrap/Sass, Ruby on Rails, MySQL, and JavaScript
  • Deploy and manage Windows-based infrastructure: Apache reverse proxy to load-balanced thin servers


Software Automation Process Lead Engineer/Technical Analyst2012 - 2013

  • Create automated Team Foundation Server build and deployment process to support agile development
  • Managed product backlog, planed sprints, drafted requirements, developed process flows, and provided other business analysis support for suite of MVNO projects

United Nations Development Programme

Consultant2011 - 2012

  • Collaborated with over 20 departments to coordinate document migration and solution customization
  • Managed migration of ~1300 separate workspaces from legacy platform to new SharePoint 2010 installation
  • Assisted end-users and internal staff with content management, configuration, and web development


Systems Analyst2009 - 2011

  • Developed detailed requirements and managed development/deployment process for new software features
  • Developed and analyzed project reporting metrics and produced monthly and quarterly reports in SQL
  • Provided advanced reporting support to internal clients using Crystal Reports and PL/SQL

Accenture/H.B. Maynard & Co., Inc.

Management Consultant Intern2006 - 2008

  • Increased VAR by 10% while cutting process time from 9.2 to 4.1 minutes for surgical prep process
  • Developed new markdown process/layout to save $1.2 million in labor for a major retailer


Pennsylvania State University2009

Bachelor of Science in Industrial and Manufacturing Engineering; Spanish Minor

International Experience

Instituto Tecnologico de Santo Domingo2008

Worked closely with exchange students to review curriculum and internship configuration of INTEC

Almaty Technological University2008

Trained staff in the application of HTML, PHP development languages, CMS software for

Aoyama Gakuin University2008

Participated in cultural and technical exchange with Industrial and Systems Engineering colleagues


Eastern Philosophies and the Teachings of Dr. Deming2011

Offers the hypothesis that traditional quality control and process improvement techniques are heavily rooted in Eastern philosophy, and the reasons why they meet resistance in Western countries. Synthesized over 40 sources of information from the Library of Congress Deming Collection, metaphysical works on Buddhism and Taoism, and popular management texts. Presented at the 17th Annual Deming Research Conference, Fordham University, NYC.